Mail-in recovery (Hong Kong & overseas)

If you cannot bring the drive in person, ship it. We evaluate first and only start work after you accept the quotation.

Steps

1. Describe the case first — message +86 18620311365 (WhatsApp/WeChat) with device model, symptom and what was already tried. We reply with whether shipping makes sense.
2. Pack it properly — anti-static bag, at least 3 cm of foam on all sides, rigid box. Loose drives in envelopes arrive dead.
3. Declare it as faulty storage, no commercial value on the customs form; keep the tracking number.
4. Evaluation on arrival — free inspection and written report; you get a quotation before any recovery work starts.
5. Return — data delivered on a new drive or via secure transfer; original media returned with the data.

Practical notes

• Hong Kong: courier or hand-carry across the border both work; hand-carry is faster for urgent RAID sets.
• Overseas: DHL/FedEx to Shenzhen; allow 1–2 weeks for round trip excluding recovery time.
• Encrypted drives (BitLocker/FileVault/hardware SED): send the key or the recovery cannot proceed.
• Do not power on a clicking drive "one more time" before shipping.